CWT around the world
In Canada, we have 4 main areas of business
Our CWT Concierge personal travel advisors, each of whom are destination experts in one or more of 110 countries, have resources at their fingertips and are able to offer access to amenities and experiences that delight our customers. We also operate the CWT Vacation Club and the RBC Rewards® program.
For more information, please visit CWT Canada's leisure travel website
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To help achieve our company goals we ensure that CWT Canada is a company that people want to work for. To manage this, we use a variety of employee programs to meet the health, benefits, professional development, recognition, and communication needs of our employees.
Our executive team members travel cross-country hosting road shows for all employees to participate in, where they answer questions and share business plans and updates.
Work-life balance is important to us so we offer flexible work options, telecommuter options, optional week off and summer off programs which are designed to help you achieve your personal needs.
"We are very proud of our Human Rights campaign which has successfully brought us to be named one of the "Best Places to Work for GLBT Equality"
We also have CWT Yammer, our internal social media tool, and CWT Online, our internal website platform for employees to share knowledge and communicate with team members across the world. We hold annual employee engagement surveys to help ensure we’re continually improving and keeping our employees engaged.
We also hold annual conferences for our leisure line of business, and publish multiple employee newsletters to ensure you’re getting all the information you need to succeed in your role and know where we’re heading.
We offer fabulous employee programs to meet the recognition and professional development needs of our employees.
Annette Blady, Senior Corporate Travel Counselor, Canada
Bravo nominations are a formal way to acknowledge employees’ accomplishments and efforts. Using Bravos, any employee can send kudos to their peers, fellow employees, or direct reports, to thank someone for a job well done or recognize an outstanding effort.
Employees receive awards at 5, 10, 15, 20, or 25+ years of service milestones.
We encourage employees to contribute ideas that can save on costs or improve customer service, processes, productivity and employee morale. The Great Ideas submission contest awards prizes for suggestions that support CWT's strategy and priorities by reducing costs, increasing productivity, improving a work environment, etc.
Our comprehensive benefits program for employees in Canada is called CWT Flex. Some areas covered by CWT Flex include Life, accident and disability insurance and various medical insurance. CWT Flex also includes a retirement savings program, which can be used by all permanent, full-time staff.
CWT Canada offers an EAP (Employee Assistance Program), which provides completely confidential support and counseling for employees facing urgent issues or crisis situations, as well as support to help manage everyday issues before they become major concerns. The EAP is run by Ceridian Corporation’s LifeWorks Services division and is called Life Balance.
Family and friends will receive savings with our preferred leisure suppliers for all packages, cruises, tours, charter air, and customized travel packages.
IATA Discounts - Any employee of CWT who has been employed continuously in the travel industry for at least six months, working a minimum of 20 hours per week, may apply for an IATA Travel Agent ID card. This card gives you a range of industry specific benefits, including reductions from airlines, hotels, holiday resorts, car hire firms and cruise lines. CWT will pay the cost of purchasing the card.
CWT North America has an executive steering committee made up of key leaders from across the organization. The committee oversees our Responsible Business program’s philosophy and policy development, and has established a framework to provide direction across sub-committee efforts around community involvement, diversity, and the environment.
"Our culture encourages personal development and the chance to learn new skills every day. Growth is a way of life here."
Louise Gardiner, Director, Operations & Product Solutions North American Leisure
We participate in various charity events, guided by our charity committee and social committees across the country, which runs activities like such as local Food Drives, Toy Drives, and Holiday Wish Family Sponsorship (donating presents to a family in need for during Christmas).
We also have a “Together We Can” annual charity campaign where employees nominate charities that they would like CWT Canada to donate to. All employees vote, and the top 6 charities receive a $1000 donation care of CWT Canada.
A recent team-building event involved making bicycles for underprivileged children.
Every December, CWT runs a 10-day event to boost our employees’ personal and professional wellbeing and community involvement. The event is for CWT employees in both Canada and the USA. Our Employees participate in activities that promote the 5 “heart” principles:
We have developed a policy to make sure that people with disabilities have equal access to programs, services, goods and activities at CWT. This meets that the needs of the Accessibility for Ontarians with Disabilities Act (AODA, 2005).
We are committed to excellence in providing goods and services to members of the public and third parties.
For access to our policy or if you have any questions or inquiries on our Customer Service Standard Policy, please contact the Human Resources Department firstname.lastname@example.org or (416) 679-6443.
If you are unable to use email or telephone due to a disability, please request a copy of the policy from a CWT Representative at any of our Ontario locations. With your input, we’ll make every effort to provide a copy of the policy that takes your disabilities into account.
We’ve been providing best-in-class travel experiences for Canadian travelers for centuries.
1995 – CWT starts the national Associate Franchise Program
1994 – P. Lawson Travel joins the Carlson Travel Network
1989 – Carlson Wagonlit Travel Canada offers group cruises and tours, including river cruises, African safari and epicurean food & wine tours
1986 – Carlson Companies joins forces with 200 year old Harvey’s Travel Ltd. of St. Johns Newfoundland, expanding the P. Lawson chain into the Atlantic provinces, allowing for agency representation from coast to coast.
1983 – Carlson Companies acquires P. Lawson Travel
1974 – After 40 years of growth and expansion across Canada, P. Lawson acquires Quebec-based Voyages Bel Air
1938 – Carlson Companies founded by Curtis L. Carlson
1935 – Harvey & Company Limited develops its offering following the advent of air travel, and becomes Harvey’s Travel Ltd.
1931 – Canadian visionary entrepreneur Peter Lawson opens P. Lawson Travel in Calgary, Alberta
1767 – Harvey & Company Limited was established in Newfoundland, acting as an agent for major steamship companies offering passenger travel around the world