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CWT China

CWT around the world


CWT is recognized as China’s leading provider of professional business travel management, working with more than 200 clients. 


Main Office 

Rm. 201, Tower B, Chenjialin jia NO.2, 
Balizhuang, Chaoyang District, 
Beijing 100025 China 
Phone: +86 10 5929 3838 
Fax: +86 10 8528 8604 

 

Carlson Wagonlit Travel China has offices in Beijing, Shanghai, Guangzhou and Mei Shan. Over 600 employees in total work across these four sites.

CWT locations near China

Carlson Wagonlit Travel (CWT) China is jointly owned by two partners – Carlson Wagonlit Travel (50%) and China Air Service Ltd. (50%).

 

The two companies entered into partnership in 1996, and established their joint venture in 2003 in Beijing, under approval from the Civil Aviation Administration of China (CAAC). It was the first joint venture between Chinese and foreign companies to be given an air agency license by the CAAC.

 

Our company’s full legal name is China Travel Management Services Co., Ltd. Our commercial trading name is Carlson Wagonlit Travel (CWT) China.

 

Our growth since 2003

We’re proud to have grown significantly in the last 13 years. We have a very high client retention rate (over 98% in 2012), and we have developed a management structure that allows departments to cooperate smoothly, providing local solutions for clients in China as well as global-level functions as part of the wider Carlson Wagonlit Travel team.

 

 

"First, we are very professional in providing great service to our customers. Second, we are not simply providing ticketing services, but helping optimize business travel and other related services."

JinZhu Xie, Travel Counselor, Traveler Services, China

We want CWT to be the employer of choice in our industry. We aim to attract, develop and retain the right talent to make our business a success.

 

 

" Everyone in the organization is delivering CWT’s value to our clients: customer care, commitment to excellence, cultural diversity, reliability, entrepreneurial spirit and integrity."

Ricky Zheng, Senior Sales Manager, Manager of Business Support Team, China

 

Our Employee Cares Program in China supports, recognizes and rewards your performance and development.
  • Bravo and recognition program
  • Merit increase by performance
  • Long service awards
  • Paid leave
  • Holiday gifts
  • Employee's family care
  • Medical insurance

Learn about the technology and systems we use to deliver the best possible service to our customers in China.

 

We’re driven by our commitment to our customers, and we’re always evolving our service to provide better results.

 

Our core services

 

  • Travel policy compliance and process control
  • Booking fulfillment for air / hotel / car rental / insurance / rail
  • Visa assistance for international travel
  • Corporate leisure
  • Meetings & events – dedicated team including air and land logistics
  • After-hours emergency service

 

Value-added services

 

Program optimization by a dedicated program manager

 

  • Global standard management information reporting
  • Supplier negotiation and benchmarking
  • Travel manager and traveler satisfaction survey
  • Safety and security management
 
 

 

"CWT is a global leader because we help clients optimize their travel program and provide best-in-class service and assistance to travelers."

Wenny Xu, Travel Counselor, Traveler Services, China

 

Our technology initiatives

 

We’re continually investing in technical updates, improvements and innovations, both for our internal systems and to the technology we offer to our customers.

 

 

  • Reliable, secure, high-performance services, which meet and exceed client needs
  • Ongoing investment in technologies, leading to further integration of products to eliminate costs associated with redundancies and errors, as well as an increase in automated transactions that will eliminate employee costs and human error
  • Best-in-market, best-in-class technology approach (buy/build)
  • Infrastructure and products that are designed on a global level and then deployed at regional/country level
  • Flexible solutions which fit both local and global market requirements

 

Online booking tool

Our online booking systems allow customers in China to have more control over their travel plans and savings. As of 2012, 60% of our domestic travel bookings were done through our online booking system – an industry-leading achievement.

 

Mobile app

In January 2013 we launched a CWT mobile application for IOS and Android devices named “CWT Online China”, “CWT在线” in Chinese, and available in Chinese and English. This launch further signifies CWT China’s commitment to continuous innovation and positions mobile solutions as an integral part of its offering.


The app has also been certified and passed the security testing based on industry standards (Mobile OWASP Top 10).