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In India, Carlson Wagonlit Travel:
Gurgaon, Mumbai, Pune, Bangalore, Hyderabad, Chennai)
Carlson Wagonlit Travel strives for a motivated workforce. We hire the best talent, fitting people to jobs that match their qualifications, skills and personal qualities. We have a clearly defined and fair progression policy that helps employees advance their careers.
Career Progression grids have been designed and published for all the job functions. They provide all CWT India team members with a better understanding of the skills, competencies and experience they need to get into next-level roles or to move into other roles within the organization.
Available jobs are always posted internally so that employees can apply for new roles at their current level or above. We aim to promote people internally as much as possible and offer career development opportunities for every employee.
Employees with high potential and performance that exceeds expectations are identified by our talent review process. We give these people extended assignments and train them for promotion. This is also part of our succession planning strategy, where we prepare people for future leadership roles.
Assessment centers are organized every 6 months to help high potential, front-line employees get an insight into the level of knowledge and competencies they need to be successful in supervisory roles.
Successful participants are given a plan with set timescales to allow them to develop the specific competencies they would need in next-level roles. The practice cultivates individual career planning ownership along with development of professional relationships, knowledge and skills of the participants. It also provides the organization with a ready pool of potential future leaders.
Reena Lekhi, Team Leader Traveler Services India
The Buddy program is a part of CWT Strategic People Priority, which is to drive superior performance by attracting, retaining and developing our talent. The Buddy program is intended to be one component of the overall orientation program that CWT offers to all new employees. The program assists new employees to integrate into CWT during their first three months. A buddy is assigned to all new employees to provide guidance and support with the aim to ensure they feel part of our organization.
Mentoring in CWT means developing our people and guiding them in their personal quest for growth through learning. It is a stimulating journey of self-discovery and development which provides opportunities for personal and professional fulfillment and achievement. The employee benefits from enhanced self-esteem, career advancement, job enrichment and motivation. Their self-development needs are met.